Find your booking type

Directly booked

Booked by Agent;

Paid by Agent

Booked by agent;

Paid by venue

When will I get paid?

The average payment time is 14 days

The average payment time is 14 days.

The average payment time is 14 days.

Who will be paid by Muso?

You will be paid directly.

Your agent will be paid, then they will pay you.

You will be paid directly.

Should I send an invoice?

No, your invoice will be auto generated by Muso.

There will be no change to your process; if you invoice your agent, continue doing that.

No, your invoice will be autogenerated by Muso.

What if I have a payment status question?

You will receive a weekly email with a summary for outstanding payments.

You can also view ‘Earnings & Invoices’ in the platform.

For for further questions you cana email info@musoapp.com.au

If your payment hasn't come through after 14 days then get in contact with your agent.

Muso will have settled funds by this point.

You will receive a weekly email with a summary for outstanding payments.

You can also view ‘Earnings & Invoices’ in the platform.

For for further questions you cana email info@musoapp.com.au

What if I can't see my gig listed on Muso

for this/last week?

The venue needs to add the missed gig in

the Weekly Review on Monday so

you're paid in the correct payment run.

The venue needs to add the missed gig in

the Weekly Review on Monday so

you're paid in the correct payment run.

The venue needs to add the missed gig in

the Weekly Review on Monday so

you're paid in the correct payment run.

What if my gig isn't listed on Muso for

events in the past?

The venue needs to add the missed gig as a 'MAKE-UP' gig into the following week to make sure it goes in the next payment run.

The venue/agent needs to add the missed gig as a 'MAKE-UP' gig into the following week to make sure it goes in the next payment run.

The venue needs to add the missed gig as a 'MAKE UP' gig into the following week to make sure it goes in the next payment run.

What happens if I didn't accept an offer?

Let the venue know.

If the event was created and you didn't

accept your offer, the venue will select you

in the Weekly Review to ensure payment.

If the event was created and you didn't

accept your offer, the venue will select you

in the Weekly Review to ensure payment.

Get in contact with your agent.

Let the venue know.

If the event was created and you didn't

accept your offer, the venue will select you

in the Weekly Review to ensure payment.

What if my set time changes?

You can update the set time for any gig that has commenced up until the Monday 5am following. See here for how to do this.

IF you need to update a gig after the Monday 5am following your gig, then contact the venue to update this for you.

Inform your agent immediately of any set

time changes.

The venue will then update this on the

Weekly Review to ensure the accurate

amount is paid.

If the wrong amount is paid, refer to below.

You can update the set time for any gig that has commenced up until the Monday 5am following. See here for how to do this.

IF you need to update a gig after the Monday 5am following your gig, then contact the venue to update this for you.

What if I was paid the incorrect amount?

Contact the venue about the discrepancy.

They've likely made a small error when

confirming their timesheet.

The venue will need to add a new event

for the change, or add extra time/fee

to your next booking

Contact your agent about the discrepancy

and they will sort it out with the venue.

The venue has likely made a small error when

confirming their timesheet.

The venue will need to add a new event

for the change, or add extra time/fee

to your next booking

"Contact the venue about the discrepancy.

They've likely made a small error when

confirming their timesheet.

The venue will need to add a new event

for the change, or add extra time/fee

to your next booking"

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