When will I get paid?

The average payment time is 14 days from the Sunday within the week of your event.

Gone are the days of receiving payment per event. Now, the Muso system will generate one weekly invoice for all of your events across all venues on the Muso system. Muso will also now make payments for events in bulk, instead of paying you per event. Muso will settle payments your way in bulk based on your weekly invoice that is automatically generated.

We've added the ability to see real-time updates on the status of each outstanding invoice/payment. See how many reminders have been sent to the venue and the scheduled date for upcoming payments. These can be viewed within your ‘Payments’ screen, which is accessed via the more menu (...), then hover mouse over the ‘Status’ column to display payment information. *This is currently only available from web view and not yet released within mobile apps

Who is responsible for payment of entertainment?

Head Office / Accounts

Who pays me/my agency?

Muso

Where do I send my invoice?

Invoices are no longer accepted.

Payment is automated for all confirmed events in the calendar. Muso will pay you as the agent for your agent booked events. Muso will also now make payments for events in bulk, instead of paying you per event. Muso will settle payments your way in bulk based on your weekly invoice that is automatically generated.

What if I have a payment status question?

We've added the ability to see real-time updates on the status of each outstanding invoice/payment. See how many reminders have been sent to the venue and the scheduled date for upcoming payments. These can be viewed within your ‘Payments’ screen, which is accessed via the more menu (...), then hover mouse over the ‘Status’ column to display payment information. *This is currently only available from web view and not yet released within mobile apps

If you, or the venue has added or confirmed a gig late, it will be flagged with a 'Late' text tag in the ‘Event Date’ column within your 'Payments' screen. Be sure to check your ‘Payments’ screen for to view real time updates for payments.*This is currently only available from web view and not yet released within mobile apps

What if I can't see my gig listed on Muso for this/last week?

Within the web platform, hover over the correct date and click 'Add Event'. Complete the quick event form to add the gig to the next invoice for the venue.

What if my gig isn't listed on Muso for

events in the past?

Within the web platform, hover over the correct date and click 'Add Event'. Complete the quick event form to add the gig to the next invoice for the venue.

What if the artist set time changes?

If before Monday 5am following the gig, you can update set times via 'Edit Event' via clicking into the event card.

If after Monday 5am following the event, please contact the venue to update this via their Weekly Timesheet.

What if I was paid the incorrect amount?

Contact the venue about the discrepancy.

Follow the payment discrepancy process to amend payment in the next

pay run.

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