Agent payment FAQ's

Learn how payments work for agents using Muso

Kelly Burge avatar
Written by Kelly Burge
Updated over a week ago

Do I pay anything to use Muso?

No. All costs for Muso are borne by the venue who has invited you to the platform.

Disregard any references to ‘booking fee’ within the platform as all costs are absorbed by the venue.

Do you take commission for bookings on Muso?

No - Muso does not take commission for any agent booked gigs on Muso. Your relationship with your artists and the venue are not impacted.

How does payment work?

The payment process with Muso is very simple.

Muso will automatically generate a weekly invoice to pay you as the agent for your booked gigs that are confirmed across all venue calendars. See here for some more information.

  • Important note: Muso will continue to pay the artist directly if that is the current arrangement.

When do I get paid?

For most weekly invoices, payment takes an average 14 days. All suppliers are paid weekly on Tuesday and Friday. Sometimes payment will come earlier than 14 days.

Tracking the payment status of your invoices/events

We've added the ability to see real-time updates on the status of each outstanding invoice/payment. See how many reminders have been sent to the venue and the scheduled date for upcoming payments. These can be viewed within your ‘Payments’ screen, which is accessed via the more menu (...), then hover mouse over the ‘Status’ column to display payment information. *This is currently only available from web view and not yet released within mobile apps

Events added to the calendar after the booked date, or approved late may delay your payment/s. Each week Muso consolidates the charges for confirmed bookings to be invoiced. Confirmed bookings require an offer sent and accepted by the artist before the event date.

Missed dates, pending offers and draft events are not included on the weekly invoice and will be flagged as late booked if added or confirmed after the event date. In these cases, charges may be delayed from invoicing which extends the timeframe for payment processing.

If you, or the venue has added or confirmed a gig late, it will be flagged with a 'Late' text tag in the ‘Event Date’ column within your 'Payments' screen. Be sure to check your ‘Payments’ screen for to view real time updates for payments.*This is currently only available from web view and not yet released within mobile apps

I get paid a separate ‘service fee’ for organising the entertainment, how can I charge this?

Add a seperate booking into the calendar and select 'agent management fees' for the artist type. Enter the amount and save to add to the calendar for payment each week.

How do I pay my artists?

You still pay your own artists. Muso will not pay your artists directly. Whilst each artist will have their own profile on the platform, the platform still pays you as their agent, and you will pay them as normal.

What if I organise the artists, but the venue normally pays the artists directly?

If you happen to be an agency/booker that does not pay your artists (i.e. you organise the artists, but they are paid directly from the venue), then you must inform Muso so we can update your account setttings set in the system. Please email to have this done.

Once set up, we will automate all payments to the artist through the system.

How do I get set up for payment?

Make sure you've set up your agent account correctly and payment will be automatically deposited into your nominated bank account and confirmed via email each time payment is made. Follow the step(s) below and you’re ready to go.

1. Add your bank details

2. Book the gigs that are assigned to you on the platform

3. Add any missed gigs that the venue may have forgotten (confirm with your venue)

Once the venue pays for their entertainment, we’ll pay you.

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